About ISS

ISS is a premiere IT services firm founded on the principles of building
flexibility, creativity, value and quality
into custom designed support offerings that cater to our client's specific needs. ISS is based out of Bala Cywyd, Pennsylvania, just minutes away from center city Philadelphia. We have a 30-year proven track record of success in providing cost effective, customized support solutions that meet the demands of large companies requiring a high level of service, performance and quality.

Business Objectives

At Integrated Support Strategies (ISS) we use what we have learned from clients and prospective customers to guide the creative and flexible design of their services and support programs.

Service Offerings
Black dot Hardware Break/Fix Maintenance
Black dot Desktop Support
Black dot Help Desk
Black dot Technical Staffing
Black dot IMACs
Black dot Network Services
Black dot Asset Management
Black dot Special IT Project Work

Special IT Projects

ISS staff can perform various other special IT project work functions to satisfy your needs.

Network Services

Our network engineers are certified by Novell and Microsoft to design, install and support your LAN, WAN, or internet needs.

  Detail of Services

Dedicated On-Site Hardware Maintenance

Dedicated ISS support staff are uniquely selected to serve the customers specific technical and administrative needs, and are placed full-time, on-site at your location, along with a compliment of spare parts and whole unit loaner devices.

On-Call/On-Site Hardware Maintenance

Support personnel are dispatched to service equipment or perform various services on-site at the customer's location, on an as needed basis.

Desktop Support

Qualified support staff are assigned to the client's site full-time to resolve hardware and software issues. ISS Desktop Support Staff are proficient with various operating systems, hardware diagnosis, application software and can even be trained on custom software applications if required.

Desktop support

Help Desk

Qualified support staff are assigned to the client site full-time or can be positioned at our 24x7 Help Desk Center to resolve software & various other support issues over the telephone.


Office Building


Our Install-Move-Add and Change Support Services, integrated with our Help Desk Service, is based on your scheduling priorities and ensures minimal disruption to daily operations.

Technical Staffing

Qualified staff are available to augment or fill your technical staffing requirements for IT projects or daily support needs in either a short or long term capacity.

Copyright © 2005 by Integrated Support Strategies
225 E City Avenue Suite 205
Bala Cynwyd, PA 19004
Phone: 484-270-1080  Fax: 610-664-2068
(Website Maintained by Electra Consulting