ISS
ISS

 

 
ISS
ISS

About Us
   Delivery of Services
   Organization & Cost Structure


Man on phone

Compupter room

  Delivery of Services

Responsiveness and service delivery are paramount in the service industry.
ISS understands and knows service delivery. That is why for each customer contract we support, ISS ensures � Proper Staffing � Proper Parts Sparing and the Strategic Placement of those resources � along with effective communications, tracking systems and mobile resources.

ISS�s emphasis of treating each service call as urgent and each customer as a priority is the essence of how we deliver service. (98%) ninety-eight percent of our service contracts are performance driven and include strict response & resolution time criteria that are enforced. ISS is unique because we specialize in the support of large IT environments, but are more streamline in size and structure than our competitors, thereby allowing us to respond and make decisions quickly as it pertains to customer changes, needs and requests. Customers appreciate this kind of special attention, which has greatly contributed to our ability to obtain and retain large opportunities and contracts.

Organization & Cost Structure

Our size and streamline structure facilitate accessibility, quick response to customer needs and cost effectiveness. Key ISS middle and upper management personnel are always available to address customer issues directly in a moments notice. Support decisions, strategy and customer inquiries are always reviewed and responded to in a timely manner. This gives the customers and our service partners a feeling of uniqueness and instills confidence that a solution is available and the job will get done.

Because we have a flat management structure and do not have the overhead that larger organizations posses, we can offer very competitive pricing and significantly impact the bottom line. Delivering quality services at cost effective prices is a commitment from ISS to the customer and a constant throughout the business relationship.

 

Office Building

ISS
ISS
Copyright © 2005 by Integrated Support Strategies
225 E City Avenue Suite 205
Bala Cynwyd, PA 19004
Phone: 484-270-1080  Fax: 610-664-2068