Computer Based Management
   ATS - Automated Tracking System
   Administrative & Logistics Activity
   Inventory Control
   Performance Reports

Man with phone


  ATS � Automated Tracking System

The ISS ATS system is a proprietary, on-line service management system designed to control and monitor all aspects of the service operation. All requests for service are stored in the ATS system, dispatched, and assigned to technicians with priority on response/resolution time requirements, and updated until final resolution has been affected. Through the system, designated personnel can open, assign, monitor, track, update, close and manage all of the service call activity. The system is windows based and very user-friendly. Customer information, service activities, call status updates, performance and inventory control functions are all tracked through this system and provide ISS and Customer management with all pertinent information regarding contract services.

Administrative and Logistics Activity Controls

Each repair or service call, opened or closed, requires updates, completion and review of ATS tracking system information, as well as certain administrative documents by both the technician and the ISS customer. The purpose of these control mechanisms is to provide an electronic and written record of maintenance activity that can be reviewed by management and discussed in detail at monthly customer meetings.

ISS logistic activity at any of its warehouses, spare parts storage locations, or on-site maintenance centers is tightly controlled via a series of administrative processes and documents, data base reports and equipment forms. ISS maintains visibility of critical activities such as service call status, vendor repair of computer equipment; in-house repairs; repeat equipment repairs, whether in-house or on-site; the receipt or issue of incorrect or defective spare parts, and the failure rate of whole units and spare parts.

Data and information derived from these activities are used to determine equipment and spare parts stock levels; procurement decisions for whole units, spare parts, and repair test equipment; and �sourcing� decisions for equipment repair work and purchasing activities.


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