Computer Based Management
ISS's Automatic Tracking System has the ability to establish multiple warehouses, stock parts including part numbers, quantities, MIN/MAX levels, reorder points and reorder quantities, which ensures that our inventories are always replenished at the levels necessary to maintain service within contract performance criteria. The system also provides for automatic stock replenishment, online emergency part ordering, inventory adjustments and complete warehouse management.
By querying the ISS Automatic Tracking System, we can provide reports that tell you all you need to know about:
Open Calls and Call Resolution records
Activity by month, quarter, or year
Response time: individual, average and range
Resolution time: individual, average and range
Customized reports with other useful information.