Qualified support staff are
assigned to the client site full-time or can be positioned at our 24x7 Help Desk
Center to resolve software & various other support issues over the telephone.
These highly skilled individuals possess unique abilities and expertise, which
enables them to walk end userï¿½s through problems over the phone, often times
resolving problems immediately, greatly reducing down time and maximizing
productivity. All Help Desk staff possess excellent customer relation and
communication skills as well as, receive up to date training and certifications
on a wide variety of software products.
Our Install-Move-Add and Change
Support Services, integrated with our Help Desk Service, is based on your
scheduling priorities and ensures minimal disruption to daily operations. IMAC
support is performed by qualified technicians and includes both hardware and
software product installations, equipment upgrades & configurations, system
burn-inns, and installation as well as verification of functionality.
Qualified staff are available to
augment or fill your technical staffing requirements for IT projects or daily
support needs in either a short or long term capacity. ISS ensures that all
technical staff assigned have the requisite skills and experienced required to
meet you specific staffing needs.