ISS
ISS

 

 
ISS
ISS

Total Support
 

Helpdesk



Help desk support

 


Total Support Phased Implementation � A Sample Plan

  Service DATE Description
1 Hardware Maintenance
(desktop support)

TBD

Provide on-site hardware support and repair.
2 Hardware Maintenance
(mainframe environment)
TBD Hardware support for mainframe peripherals, mini's and other equipment.
3 Moves, Adds, and Changes
(MACs)
TBD Perform all computer equipment installations, moves and upgrades.
4 Inventory Services TBD Inventory all computer equipment and create data base to begin tracking warranty periods.
5 Level 1 Help Desk Support TBD Route your client's support calls to ISS's Help Desk.
6 Workstation Software TBD Install shrink wrap software and provide workstation support in conjunction with hardware techs.
7 On-site Network (LAN) TBD Provide LAN administration and support services.
8 Level 2 Help Desk Support TBD Provide experienced support analysts to begin total Help Desk support.
9 On-site Client Support TBD ISS will supply Client Support Analysts to support the client community (hands-on, site visits).
10 Network Design & Installation TBD LAN/WAN design and installation, including wiring & cabling services.
 

Office Building

ISS
ISS
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225 E City Avenue Suite 205
Bala Cynwyd, PA 19004
Phone: 484-270-1080  Fax: 610-664-2068