Total Support


Help desk support


Total Support Phased Implementation � A Sample Plan

  Service DATE Description
1 Hardware Maintenance
(desktop support)


Provide on-site hardware support and repair.
2 Hardware Maintenance
(mainframe environment)
TBD Hardware support for mainframe peripherals, mini's and other equipment.
3 Moves, Adds, and Changes
TBD Perform all computer equipment installations, moves and upgrades.
4 Inventory Services TBD Inventory all computer equipment and create data base to begin tracking warranty periods.
5 Level 1 Help Desk Support TBD Route your client's support calls to ISS's Help Desk.
6 Workstation Software TBD Install shrink wrap software and provide workstation support in conjunction with hardware techs.
7 On-site Network (LAN) TBD Provide LAN administration and support services.
8 Level 2 Help Desk Support TBD Provide experienced support analysts to begin total Help Desk support.
9 On-site Client Support TBD ISS will supply Client Support Analysts to support the client community (hands-on, site visits).
10 Network Design & Installation TBD LAN/WAN design and installation, including wiring & cabling services.

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